Last updated: February 2026
When you submit a form on WhenItHappens, we collect the information you provide — typically your ZIP code, service need, and phone number or email. We use this to connect you with vetted professionals in your area.
We also collect standard server logs (IP addresses, page views, browser type) for site analytics and security.
Your contact information is used solely to connect you with the professional(s) you requested. We do not sell your personal information. We may share it with specific vetted professionals in our network matched to your request.
We use standard analytics cookies to understand which content is most helpful. You can disable cookies in your browser settings.
We use third-party services for call routing (Twilio), payment processing (Stripe), and analytics. These have their own privacy policies.
Lead form submissions are retained for 12 months. Request deletion at privacy@whenithappens.com.